1. Introduction
Welcome to Ezy2Get, an on-demand vendor discovery, service booking, and ordering application owned and operated by Tinku Technologies ("we", "our", or "us").
This Privacy Policy describes how your personal data is collected, used, and shared when you use the Ezy2Get mobile application available on Android (the "Application"). By installing or using our Application, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
While using our Application, we may collect the following types of information to provide and improve our services:
A. Personal Information
- Account & Profile Data: When you register or log in, we collect your name, phone number, and email address. If you choose to sign in using Google Sign-In, we collect your basic profile information (such as your name and email address) as authorized by your Google account permissions.
- Delivery & Address Information: Delivery addresses, customer contact details, and location notes needed to fulfill service bookings and orders.
B. Location Data
We may request access to your device's precise (GPS) and approximate location permissions (ACCESS_FINE_LOCATION and ACCESS_COARSE_LOCATION):
- To show you nearby vendors, services, and accurate availability.
- To auto-fill your delivery/service address accurately.
Note: Location access is requested only with your explicit permission on your device. You can enable or disable location services at any time via your device settings.
C. Payment Information
For bookings and orders, payment transactions are processed through trusted, PCI-DSS compliant third-party payment gateways (such as PayU and native UPI apps including Google Pay, PhonePe, Paytm, and BHIM).
- We do not store your sensitive payment information such as debit/credit card numbers, CVV, or UPI PINs on our servers.
- We only receive transaction identifiers, order IDs, and payment status (Success/Failed) to confirm your order.
D. Device and Usage Data
- Device Details: Device model, operating system version, unique device identifiers, and network connection status.
- Push Notifications: We use Firebase Cloud Messaging (FCM) to deliver order updates, booking status, and important alerts. We collect FCM device tokens strictly for this purpose.
3. How We Use Your Information
We use the collected information for various purposes:
- To facilitate vendor discovery, booking, delivery, and customer service.
- To authenticate your identity and secure your user account.
- To process transactions and send order confirmation receipts.
- To send real-time push notifications regarding order progress.
- To detect, prevent, and address technical issues or fraudulent activity.
- To comply with applicable legal obligations.
4. Third-Party Services and SDKs
Our Application integrates with third-party service providers who assist us in operating our platform. These third parties have access to your information only to perform specific tasks on our behalf and are obligated not to disclose or use it for any other purpose:
- Google Play Services: Core Android system utilities and analytics.
- Google Sign-In: Secure authentication.
- Firebase Cloud Messaging (Google LLC): Sending push notifications.
- PayU: Secure payment processing and UPI integration.
5. Data Security & Retention
The security of your data is very important to us. All data transferred between the Ezy2Get app and our backend servers is encrypted in transit using industry-standard HTTPS/TLS encryption.
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.
6. User Rights & Account / Data Deletion
In accordance with Google Play developer policies, we provide full transparency and control over your personal data:
- Access & Correction: You can view and update your profile information directly within the app settings.
- Data Deletion Request: If you wish to delete your Ezy2Get account and associated personal data, you can submit a deletion request by emailing us at support@ezy2get.com or tinkutechnologies@gmail.com with the subject line "Account Deletion Request" along with your registered phone number/email. We will delete your account and personal records within 30 business days, subject to regulatory transaction record-keeping requirements.
7. Children's Privacy
Our Application is not directed to individuals under the age of 13 (or the legal minimum age in your jurisdiction). We do not knowingly collect personal information from children. If you are a parent or guardian and become aware that your child has provided us with personal data, please contact us immediately so that we can delete the information.
8. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. Any changes will be posted directly on this page with an updated "Effective Date". We advise you to review this page periodically for any updates.
9. Contact Us
If you have any questions, feedback, or concerns regarding this Privacy Policy or our data practices, please contact us: